Shipping Areas & Delivery Times

Delivery Coverage

  • PoolMecca® delivers only within South Africa via our online portal.
  • Customers outside South Africa should contact support on WhatsApp +27 64 545 0088.

Express Deliveries (Next‑Day Service)

  • Available via PoolMecca’s own logistics to East Rand suburbs.
  • Coverage includes: Germiston, Springs, Nigel, Heidelberg, Boksburg, Benoni, Brakpan, Kempton Park, Edenvale, and Bedfordview.
  • Orders placed by 12pm (Mon–Thu) qualify for next‑day delivery.
    • Friday orders → delivered Monday
    • Weekend orders → delivered Tuesday
  • Deliveries occur Monday–Friday, 9am–4:30pm.
  • You may request an alternative delivery day when contacted by dispatch.
  • Preferred time slots are accommodated where possible, but may change due to routing.

📞 For express delivery outside East Rand, contact info@poolmecca.co.za or WhatsApp +27 63 294 2372 / +27 64 545 0088 for a quote.

Standard Deliveries (2–5 Working Days)

  • Available nationwide (excluding East Rand towns) via courier partners.
  • Faster delivery can be arranged on request (additional charges apply).
  • Delivery fees must be prepaid; invoices are sent via email with secure payment options.

Stock Availability

  • Orders ship from our East Rand warehouse.
  • Stock levels are shown on the website at checkout.
  • If an item is unavailable:
    • You’ll be notified and given a new delivery estimate.
    • You may accept the new date or modify your order.
    • Refunds or adjustments are processed per our returns policy.

Delivery Fees

  • Orders up to R300 → R59.99
  • Orders R300–R600 → R99.99
  • Orders R600–R1000 → R159.99
  • Orders over R1000 → FREE nationwide shipping

📦 For deliveries outside standard zones, a custom rate will be quoted.

Delivery Process

  • Accurate delivery address required (add notes at checkout if needed).
  • Someone must be present to receive the order.
  • Delivery time is confirmed telephonically; changes are communicated promptly.
  • Invoice provided upon delivery; order history accessible via “My Account.”
  • Proof of delivery required (signature or verbal confirmation during COVID‑19).
  • Failed deliveries after two attempts → stock returned to store.
    • New delivery date can be arranged (extra cost).
    • Collection at store can also be arranged.